- Books and DVD’s are non-refundable. Please ensure you have selected the proper product names and quantities before checking out.
Order cut-off / shipping schedule:
- We ship weekly, on Mondays, unless the Monday is a statutory holiday. Order cut-off time is Sunday at 5 PM.
- Please ensure your order is placed before the cut-off time to be processed in time for Monday’s shipment.
- We take the order to the post office Monday at 5 pm. Please be advised Canada Post will not start the shipment until Tuesday and it could take 3 – 5 business days.
If you don’t have a PayPal account:
There are two options available to you.
- During Checkout, you can create a PayPal account for free. There are no monthly costs. It just allows you to use your credit card to pay through PayPal.
- Call us at our toll-free number 1-855-721-4766 and leave your credit card info on our secure voicemail box. We will manually process your order. Never send credit card information by e-mail for security purposes.
5% Volume Discount:
- If you purchase more than 50 of a single book or DVD (not combined), we offer a 5% discount on that specific book/DVD. Please call us before ordering, and we can advise you on how to process your discount.
Annual Price Increases:
- A small price increase is applied annually in the month of January each year to our products.
- Please check our website annually at the end of January to view any changes to our prices.
Can I Pick Up My Order:
- Orders can be picked up Monday to Thursday, 10AM to 4PM.
Can I get electronic copies:
- At this time we are not offering electronic copies.
Should you have problems with DVD playback, please contact us for troubleshooting.
Most issues can be resolved quickly with basic troubleshooting.
- Make sure your DVD player can play a different DVD first to ensure it is not your DVD player having issues.
- Ensure the DVD is kept clean. Clean only with a soft, lint-free cloth from the center of the DVD out towards the edge. Do not use chemicals.
- Ensure the label is facing up in your player.
Do you have closed captions available:
- No, unfortunately closed caption for the hearing impaired is not available.
Do you have transcripts available:
- No, we do not have electronic copies.
Are books available in .PDF format (electronic):
- No, we do not have .PDF copies.
Do you have audio book versions available:
- No, we do not have audio book or audio versions of books available.
What happens if product is damaged during shipping:
- Products damaged during shipping, are the shipping company’s responsibility, NOT Diverse City’s.
- If you wish to insure and track your shipments, please email Diverse City accordingly to add these additional shipping options / fees to your order.